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Avaya 74970X Exam Syllabus Topics:

Avaya Oceana® Solution Support Sample Questions:

1. Refer to the exhibit.

A) It displays the need to repair the replication service from System Manager to the Avaya Breeze nodes.
B) It displays a successful DRS replication from System Manager to the Avaya Breeze nodes.
C) It displays the need for running a DRS replication Service for Avaya Breeze nodes.
D) It displays; the Avaya Oceana Breeze nodes that are synchronized with Session Manager.

2. A customer is running an Avaya Oceana solution and the technical engineer is troubleshooting an operational issue. When they make a test voice call to Avaya Oceana, It Is not delivered to the available agents. During the isolation, the engineer found that the CSC TSAPI application is unable to receive CM events through AES.
To find out what is causing this problem, which logs need to be checked?

A) CSC Service log- /var/logyAvaya/services/CallServerConnector/CallServerConnector.log PU logs- /var/log/Avaya/dcm/CallServerConnectorService
B) CSC Service log- /v<ir/log/Avaya/services/CaHServerConnectof/CallSefverConnector.log PU logs- /var/log/Avaya/dcm/pu/CallConnectorService
C) CSC Service log- /var/log/Avaya/services/CallServerConnector/CaHServefConnector.log PU logs- /var/log/Avaya/dcm/ CallServerConnectorService
D) CSC Service log- /var/log/Avaya/services/CallServerConnector/ CallServerConnector.log PU logs- /vaf/log/Avaya/dcm/pu/pu.log

3. For providing a treatment similar to an Experience Portal, which VON is required in Communication Manager?

A) Self Service VDN
B) Transfer VDN
C) Routing VDN
D) Ingress VDN

4. When a customer wants to perform a backup of the Avaya Oceana solution, which three actions must they take? (Choose three.)

A) Backup Cluster# 1 Snap-in's SVAR files.
B) Backup UCA Store Service.
C) Backup Avaya Aura Session Manager.
D) Backup Omni channel Cache DB.
E) Backup Avaya Control Manager DB.

5. When a customer launches the Web chat URL for Oceana Contact Center, they observer the error message:
A connection error has occurred Connection closed, chat has ended.
What should be checked in Avaya Oceana to confirm that the webserver and Oceana are integrated properly?

A) Check if you get a PING response from Avaya Control Manager Server from Web Server.
B) Verify If you can launch the Omnichannel Administration Utility successfully.
C) Check If there are any Avaya Oceana Agents available with Web Chat Channel In the Contact Center
D) Verify If the Web Server Domain Is set to Customer Web server under Omnichannel Administration

Solutions: