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Avaya 33810X Exam Syllabus Topics:

Avaya Aura® Contact Center Solution Design Sample Questions:

1. Media Servers are needed in a SIP-enabled AACC
Which deployment allows the co-resident installation of Voice and Multimedia Contact Center with Media Server?

A) VMware High-End Server
B) VMware Mid-Range Server
C) Physical Entry-Level Server
D) Physical Mid-Range Server

2. Refer to the exhibit.

AACC allows the use of campaigns for Sales or Marketing purposes.
Which statement about Outbound campaigns is true?

A) Agent Scripts are loaded Into Agent Desktop from the CCMM Database. 4-C
B) Agent Scripts are loaded Into Agent Desktop from the CCT Database. 1-C
C) Agent Scripts are loaded Into Agent Desktop from the CCMS Database. 2-C
D) Agent Scripts are loaded Into Agent Desktop from the CCMA Database. 3-C

3. The SIP-enabled AACC Communication Control Toolkit integrates the agents and supervisors within the SIP environment to offer features.
Which application programming interface type is used to publish the CCT functions?

A) Microsoft .NET
B) Simple Direct Media Layer
C) Open Database Connectivity (ODBC)
D) Open Computing Language (OpenGL)

4. The Avaya Aura® Media Server (AAMS) delivers a high Soft DSP / Media channel density.
How many Media Processing Units (MPU) can the AAMS provide with a Large Bare Metal Server?

A) 4450
B) 550
C) 2200
D) 1100

5. The IT manager installed AACC on virtualized servers. Which identifier is used for the creation of licenses?

A) Host ID
B) IP address
C) Customer name
D) MAC address

Solutions: