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MB-240: Microsoft Dynamics 365 for Field Service Exam Certified Professional salary

The average salary of a MB-240: Microsoft Dynamics 365 for Field Service Exam Certified Expert in

  • Europe - 40,547 EURO
  • England - 40,532 POUND
  • United State - 60,000 USD
  • India - 6,00,327 INR

Career Path

After successfully completing the Microsoft MB-240 exam, you will be awarded the associate-level certification. It qualifies you to apply for a variety of job roles, for example:

  • Customer Relationship Management (CRM) Analyst;
  • Business Analyst (IT).
  • Sales Operator Analyst;

The average salary for the professionals with this certification can go as high as $141,084 per annum.

Skills measured

  • Configure field service applications (15-20%)
  • Schedule and dispatch work orders (25-30%)
  • Manage inventory and purchasing (5-10%)
  • Manage work orders (15-20%)
  • Implement Connected Field Service (10-15%)
  • Manage field service mobility (10-15%)

Reference: https://www.microsoft.com/en-us/learning/exam-mb-240.aspx

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The Microsoft MB-240 exam is dedicated to Dynamics 365 Customer Engagement Functional Consultants who have Field Service experience. These specialists have the necessary experience to implement solutions and manage resources that help them complete the field service lifecycle.

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Microsoft MB-240日本語 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Configure field service applications20–25%- Configure incident types, service tasks, and products
- Configure service agreements, booking rules, and settings
- Configure core settings and administration areas
- Configure resources, resource types, and resource roles
Topic 2: Manage inventory and purchasing5–10%- Configure inventory settings, warehouses, and product catalog
- Process inventory transactions: receive, transfer, adjust, and consume
- Manage purchasing, purchase orders, and vendor returns
Topic 3: Manage the Field Service mobile app5–10%- Customize mobile forms, views, and offline capabilities
- Manage mobile user access, security, and synchronization
- Install, configure, and deploy mobile app
Topic 4: Schedule and dispatch work orders15–20%- Use schedule board, schedule assistant, and resource optimization
- Configure scheduling parameters, booking statuses, and requirements
- Configure and use resource scheduling optimization (RSO)
- Manage bookings, resource availability, and conflicts
Topic 5: Implement Microsoft Power Platform5–10%- Extend functionality with customizations and solutions
- Integrate with Power Apps, Power Automate, and Power BI
- Configure and use connected field service and IoT features
Topic 6: Manage work orders and customer assets25–30%- Create and manage work orders, work order types, and statuses
- Manage customer assets, asset hierarchies, and service history
- Process work order lifecycle: creation, assignment, completion, and closure
- Manage work order products, services, and skills requirements

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