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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Enabling Resilient Operations | 10% | - Problem management, service continuity, infrastructure and platform management - Capacity and performance management, monitoring and event management |
| Topic 2: Enabling Assured Conformance | 7% | - Information security management, risk management, compliance |
| Topic 3: Enabling Co-Created Value | 8% | - Relationship management, service design, service desk practices |
| Topic 4: Guiding Principles and Foundational Concepts for Velocity | 20% | - Lean, agile, resilient, and continuous principles - Service-dominant logic, design thinking, complexity thinking - Ethics, safety culture, lean culture, Toyota Kata |
| Topic 5: High-Velocity IT Concepts and Digital Enterprise | 25% | - Alignment with four dimensions of service management, ITIL Service Value System, service value chain, and digital product lifecycle - Objectives of digital products: valuable investments, fast development, resilient operations, co-created value, assured conformance - Core terms: High-velocity IT, digital organization, digital transformation, digital technology |
| Topic 6: Enabling Fast Development | 15% | - Agile, DevOps, and continuous integration/delivery practices - Automation, cloud-native practices, and rapid deployment |
| Topic 7: Enabling Valuable Investments | 15% | - Prioritization and value assessment practices - Strategic alignment, portfolio management, business case development |
Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions:
1. An organization has created a culture that encourages taking intelligent risks while also working within relevant constraints.
Which high-velocity IT objective is this an example of?
A) Resilient operations
B) Assured conformance
C) Valuable investments
D) Co-created value
2. Following a major service failure, an organization holds a review where team members openly describe the decisions they made and the information available at the time, without fear of punishment.
Which concept does this demonstrate?
A) Safety culture
B) Service level management
C) Continuous testing
D) Technical debt management
3. How can the 'business analysis' practice contribute to a loosely coupled system architecture?
A) By defining the minimal viable requirements for the product
B) By designing how the components of the solution interact
C) By aligning service levels with consumer expectations
D) By translating user needs into requirements for each component
4. An organization is under constant pressure to release new software features. Shortcuts are sometimes used to introduce features, and incidents are often solved with workarounds. As a result, the product is becoming increasingly difficult to maintain.
Which is the BEST approach to take in this situation?
A) Implement a continual business analysis process
B) Adopt A/B testing
C) Allocate resources to reduce technical debt
D) Move to a loosely coupled architecture
5. An organization decomposes a monolithic application into independently deployable components with well-defined interfaces.
Which benefit is MOST relevant to high-velocity IT?
A) Governance requirements no longer apply
B) Monitoring becomes unnecessary
C) Suppliers can be managed without contracts
D) Components can be changed and released independently
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: A | Question # 3 Answer: D | Question # 4 Answer: C | Question # 5 Answer: D |
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