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C_C4H510_21 Exam Certification Details:

Duration:180 mins
Exam:80 questions
Cut Score:65%
Languages:English
Sample Questions: SAP C_C4H510_21 Exam Sample Question
Level:Associate

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SAP C_C4H510_21 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Explain Time Recording and Fulfillment in Service Tickets
  • Perform tasks associated with the maintenance of employees
Topic 2
  • Communication channels for Service Tickets. Knowledge Base in SAP Service Cloud
  • Explain Installed Base & its usage in Service Tickets
Topic 3
  • Identify how to use personalization and extensibility
  • Explain Registered Products & their usage in Service Tickets
Topic 4
  • Communication Channel and Knowledge Base
  • Contracts and Ticket Hierarchy
  • Service Business Process
Topic 5
  • Identify fine-tuning timeline and dependencies in the context of the overall project plan
  • Troubleshoot data migration issues and understand mass data maintenance
Topic 6
  • Identify the different Service Processes and their capabilities
  • Leverage MS Excel with SAP Cloud for Customer reports
Topic 7
  • Identify standard implementation methodologies used by SAP for SAP Cloud for Customer implementations
  • Service Elements and Notification
Topic 8
  • Setup Service Levels, Categories and define Work Distribution rules for Service Process
  • Explain Maintenance Plan & its usage in Service Tickets
Topic 9
  • Explain Contracts & Case Management in Service Tickets
  • Set up a notification process and configure conditions and actions for workflows

Reference: https://training.sap.com/certification/c_c4h510_21-sap-certified-application-associate--sap-service-cloud-2111-g/

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