Avaya Contact Recording and Avaya Quality Monitoring Implementation and Maintenance Exam: 3306 Exam
"Avaya Contact Recording and Avaya Quality Monitoring Implementation and Maintenance Exam", also known as 3306 exam, is a Avaya Certification. With the complete collection of questions and answers, PrepPDF has assembled to take you through 65 Q&As to your 3306 Exam preparation. In the 3306 exam resources, you will cover every field and category in ACIS Certification helping to ready you for your successful Avaya Certification.
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Avaya Contact Recording and Avaya Quality Monitoring Implementation and Maintenance Sample Questions:
1. A technician has installed and configured an Avaya Quality Monitoring System, and us having problems seeing the agent status on the Agent Active display window (Search and Replay > Agents).
What are three possible causes of this problem? (Choose three)
A) Avaya Quality Monitoring Device Group does not monitor the skills extensions of the skills assigned to them.
B) Avaya Contact Recording and Avaya Quality Monitoring do not monitor the hunt group extensions of the skills assigned to them.
C) The station extension on which the agent is logged in, is not recorded on the Avaya Contact Recording through Bulk Recording mode.
D) The agents are not logged into Avaya Aura@ Communication Manager.
E) The TSAPI link on the Avaya Contact Recording system is down.
2. Which reports provides a summary of the current configuration of the Avaya Quality Monitoring system?
A) Additional -> Custom Events -> Activity Report
B) Additional -> Custom Events -> System Administration Report
C) Configuration Report - > System Report -> System Configuration Report
D) Configuration Report - > System Report -> Block Monitor Report
3. A user created a new random business rule for an agent, and saved the rule as DS Random rule in the Test Rule folder. After a period of time the user noticed that the rule has not triggered.
Which three troubleshooting steps should the user follow to resolve this problem? (Choose three)
A) Verify the Event rule is saved
B) Make sure that the user is added under selected agents
C) Reboot the server
D) Verify the Randomizer rule is saved
E) Make sure the rule is set to active
4. The Status Detail under the Enterprise Reporting --> App Admin --> ETL Status tab, shows task failed.
Which windows 2008 component specifically related to ETL should be checked?
A) Windows Task Scheduler
B) Windows Services
C) Windows Event Viewer
D) Windows Component Services
5. A customer has installed two Network Interface Cards (NICs) on an Avaya Contact Recording server, and they are unable to capture Real-time Transport protocol (RTP) packets.
What are three possible reasons they are encountering this problem? (Choose three)
A) The wrong NIC has been selected to use for RTP.
B) There is no network path between both NICs and the recorded IP phones.
C) Both NICs belong to the same subnet, and are on a different subnet than CLAN/H323, and AES IP address defined.
D) There is no network path between the Avaya Aura@ Communication Manager Media resources and the NIC on the Avaya Contact Recording server to use for RTP.
Solutions:
| Question # 1 Answer: B,D,E | Question # 2 Answer: C | Question # 3 Answer: B,D,E | Question # 4 Answer: A | Question # 5 Answer: A,B,C |
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