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Apple OS X v10.8 Troubleshooting Sample Questions:

1.
Please examine the image above. A customer with a MacBook Air (13-inch, Mid 2011) sees this image on his screen. What would cause his Mac to display this image at startup?

A) The Mac is starting up from an external USB or Thunderbolt storage device.
B) Apple Service Diagnostics is loading.
C) EFI has detected a hardware issue.
D) Internet Recovery has started downloading the OS X Recovery system image.

2. After installing software updates, Scott's Mac mini stops responding during startup and will not show the login screen. What built-in startup mode might resolve this issue?

A) Single User
B) Safe Boot
C) Verbose
D) Target Disk Mode

3. An administrator user wishes to share a Desktop picture with all local users. Where should she store the image file?

A) /Library/Desktop Pictures
B) /System/Desktop Pictures
C) /Syste rn/Li bra ry/Deskto p Pictures
D) "/Library/Desktop Pictures

4. An iMac starts, but becomes unresponsive after the login screen. How can you easily disable login items to see if they are causing the issue?

A) Start the iMac to OS X Recovery and reinstall OS X Mountain Lion.
B) Start the iMac to OS X Recovery, then open the terminal and use it to delete all login items.
C) Hold command S to enter Single User mode, then move login items with the command line.
D) Hold the shift key at start up to Safe Boot.

5. Dave has recently purchased a third party router, and now finds he can no longer host video chats. What section of the Messages Connection Doctor will allow him to detect if the router is configured correctly?

A) Network Status
B) Statistics
C) Firewall
D) Show Detail

Solutions: