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IBM Case Manager V5.0 Sample Questions:

1. The Case Information Widget has a history panel that displays a list of recorded events for the cases, documents, tasks, folders and comments. Which two of the following are true for task history? (Choose two)

A) Event history is automatically logged when a task state has changed, a task is added, a task is deleted, or a task is modified.
B) Event history is automatically logged for a task state change from working to completed as part of base ACM product and cannot be disabled or modified.
C) Event history of a change to a custom property on a task is not allowed
D) Task event history can be added, modified, or disabled by changing the Audit Definitions on the Content Engine CmAcmCaseTask object
E) Event history of a task reassignment is allowed

2. A Case Manager Client profile consists of individual configuration tasks. Which of the individual configuration tasks need to be done when you use the Case Manager Administration Client to configure and deploy Case Manager Client the first time?

A) Deploy Case Manager Client, Register Client to Mashup Server, Configure Bootstrap Settings, and Register IBM Mashup Center Server
B) Configure Bootstrap Settings, Deploy Case Manager Client and Register Client to Mashup Server
C) Deploy Case Manager Client and Register Client to Mashup Server
D) Configure Bootstrap Settings and Deploy Case Manager Client

3. Which statement best describes the key differences between case management and business process management?

A) In case management, the business problem is solved by a knowledge worker using tasks that may have been modeled; in business process management, the business problem is always solved by following a modeled process
B) Cases may not always involve human participation, while a business process solution always require human interaction
C) Cases tend to be predictable and rely on system control or business rule based control flow
D) The emphasis of case management is on designing a step by step procedure to solve a business problem; the emphasis of business process management is on designing a flexible solution for knowledge workers to solve a repeatable problem

4. Your contract validation case type requires a purchasing cost justification, a legal review, and a final approval signature before the case is completed. You can group these steps into which set?

A) All inclusive set
B) Alternate set
C) Mutually exclusive set
D) No set

5. A Case Manager Builder profile consists of individual configuration tasks. Which of the individual configuration tasks need to be done when you use the Case Manager Administration Client to configure and deploy the Case Manager Builder the first time?

A) Configure Login Modules, Configure LDAP, Import LTPA Key, Deploy Case Manager API, and Deploy Case Manager Builder Application
B) Configure Login Modules, Configure LDAP, Deploy Case Manager API, and Deploy Case Manager Builder Application
C) Configure Development Environment, Configure Login Modules, Configure LDAP, Import LTPA Key, Deploy Case Manager API, and Deploy Case Manager Builder Application
D) Configure LDAP, Deploy Case Manager API, and Deploy Case Manager Builder Application

Solutions: