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Oracle 1z0-981 Exam Syllabus Topics:

Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

1. Which five actions should you perform to configure advanced routing?

A) Add product and category fields to the Live Help page of the Customer Portal.
B) Create an advanced routing incident queue.
C) Assign advanced routing permissions to a profile.
D) Create and activate a rule to route incidents to the advanced routing incident queue.
E) Add Access Control to a navigation set.
F) Configure collaboration with external users who are not agent desktop users.
G) Assign guided assistance permission to a profile.
H) Define products and categories.

2. Which three functions are not part of the math group of functions?

A) ceiling
B) rand
C) power
D) bitand
E) to_number
F) length
G) truncate
H) round
I) floor
J) lower

3. An agent is assigned a profile PI that is configured with three incident queues: q1, q2, and q3, and the pull policy is set to Manual. Which statement is true?

A) Agents can use the Fill Inbox functionality to select any of the three queues.
B) Agents will get incidents only from the ql queue.
C) Agents with the Manual pull policy will get only incidents that are assigned by their supervisor.
D) Agents cannot use the Fill Inbox functionality because the pull policy is manual.

4. Which three events are available with the JavaScript API?

A) onsaveclose ()
B) enclose ()
C) aftersave()
D) onrefresh()
E) ondataupdated()
F) onbeforesave ()

5. Which five practices deliver maximum reporting performance?

A) Using outer joins rather than inner joins when possible
B) Filtering on standard fields that are indexed
C) Configuring many-to-many joins
D) Using the complex expression operator instead of the like operator
E) Using fixed filters whenever possible
F) Providing values for runtime filters
G) Providing default values for runtime filters
H) Filtering on expressions and not on simple columns
I) Using the like operator instead of the complex expression operator
J) Filtering on simple columns and not on expressions
K) Using index custom fields as filters

Solutions: