Exam Name: Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials
Certification Provider: Oracle
Corresponding Certification: Oracle Service Cloud
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Oracle 1z1-981 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Cross-Channel Contact Center Cloud Implementation | - Add-ins and Integrations
|
Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:
Which option should you use to create or configure queues?
- A. Configuration > Application Appearance >Customizable Menus > System Menus
- B. Configuration > Site Configuration > Configuration Settings
- C. Configuration > Site Configuration > Message Bases
- D. Configuration > Application Appearance > Customizable Menus > Custom Menus
Correct Answer: A 🗳️
How many rows can be returned by a tabular query?
- A. 100000
- B. 1000
- C. 100
- D. Unlimited
- E. 10000
Correct Answer: B 🗳️
Which three statements are true about navigation sets?
- A. Using navigation sets, you can configure whether to show the Home navigation pane or not.
- B. Using navigation sets, you can define what new objects can be created by using the File menu.
- C. The same navigation set can be set for different interfaces.
- D. Using navigation sets, you can configure which quick search reports can be seen.
- E. Using navigation sets, you can define what quick links can be seen when navigating File > Link.
- F. Using navigation sets, you can configure whether to show the Recent Items navigation pane or not.
Correct Answer: A,C,D 🗳️
You want your system to offer a chat invitation to any customer who spends at least two minutes on a specific web page.
What should you use?
- A. proactive chat widget
- B. business rules
- C. configuration settings
- D. syndicate chat widget
Correct Answer: D 🗳️
Which three events are available with the JavaScript API?
- A. onsaveclose ()
- B. enclose ()
- C. aftersave()
- D. onrefresh()
- E. ondataupdated()
- F. onbeforesave ()
Correct Answer: B,E,F 🗳️
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