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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. When a scheduling condition is evaluated for a maintenance plan, what entity is it based on?

A) Maintenance product measurement reading
B) Maintenance item serial number
C) Maintenance item counter reading
D) Maintenance product quantity value

2. Which of the following are supported as part of the packaged integration capabilities when connecting SAP Cloud for Customer with CRM?
Note: there are 3 correct answers to this question.

A) Service requests
B) Opportunities
C) Recent orders
D) Currency conversion rates
E) Social media profiles

3. A user reports an incident. The administrator determines that this incident needs to be reviewed by SAP Support.
What is the NEXT STEP the administrator must perform in SAP Cloud for Customer?

A) Take over the incident
B) Respond to the requester
C) Forward the incident to the provider
D) Create a service request with SAP Support

4. Which field is used for sending a spare parts confirmations from a SAP Cloud for Customer work ticket to SAP ERP?

A) Planned quantity
B) Actual quantity
C) Target quantity
D) Consumed quantity

5. Which of the following elements can you use to set up routing rules for service tickets? Note: There are 2 correct answers to this question.

A) Warranty
B) Escalated Date
C) Escalation status
D) Channel type

Solutions: