Loyalty Management Accredited Professional: AP-212 Exam

"Loyalty Management Accredited Professional", also known as AP-212 exam, is a Salesforce Certification. With the complete collection of questions and answers, PrepPDF has assembled to take you through 106 Q&As to your AP-212 Exam preparation. In the AP-212 exam resources, you will cover every field and category in Loyalty Management Certification helping to ready you for your successful Salesforce Certification.

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  • Exam Code: AP-212
  • Exam Name: Loyalty Management Accredited Professional
  • Certification Provider: Salesforce
  • Corresponding Certification: Loyalty Management
  • Updated: May 30, 2026
  • No. of Questions: 106 Questions & Answers with Testing Engine
  • Download Limit: Unlimited

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Salesforce Loyalty Management Accredited Professional Sample Questions:

1. A company has an existing Loyalty Program, and the marketing team wants to start awarding 10% discounts and 100 points to new members upon sign-up.
What does the Program Administrator need to do for a new member to earn this promotion?

A) Create an autolaunched flow using Transaction Journal, Loyalty Ledger, and Get Loyalty Promotions for Transactions
B) Create a record triggered flow using Journal Type, Journal SubType, Transaction Journal, and Process O Member Benefit Action
C) Create a record triggered flow using Journal Type. Journal SubType, Transaction Journal. Credit Points action and Issue Voucher action
D) Create an autolaunched flow using Journal Type. Journal SubType, Transaction Journal, Credit Points ° action, and Issue Voucher action


2. What are the three required steps in settings up Loyalty promotion with Salesforce CDP and Marketing Cloud?

A) Automatically Add a New Individual Relationship
B) Enable Service Connector for Promotion Escalations.
C) Activating and Publishing the Segment
D) Send Loyalty Promotion Segments to marketing Cloud
E) Enable Connector Settings on all the Loyalty Objects


3. A company has decided to use Loyalty Management for customer retention, which will lead to increased revenue. Based on market research, the company decided to make the points available for its Loyalty Program Members after the return period of 14 days is over.
What is the best solution to meet the company's business requirements?

A) Enable Escrow Points
B) Enable Deferred Points
C) Enable Pending Points
D) Install App Exchange


4. A total group wants to implement a Loyalty program that gives its members points based on the numbers of nights per stay each time members visit one of its hotels.
Once a customer reaches 1000 points, members can redeem points with any hotel within the hotel group. The points can be converted to cover the cost of one night's stay on the next visit. The hotel group hopes this incentive will encourage its members to book more frequently, increasing revenue.
Which type of currency should a Loyalty Consultant use to set up the Loyalty program to accomplish the hotel group's goals?

A) Qualifying Points
B) Tier Qualifying Points
C) Non-Qualifying Points
D) Non-Qualifying and Qualifying Points


5. A Loyalty Manager would like to monitor members' tier history in the dashboards from Analytics Studio App.
Which two fields need to be enabled in field history tracking in the Loyalty Member Tier object for this to be achieved?

A) Loyalty Tier
B) Change Reason Type
C) Loyalty Tier Group
D) Reason for Change


Solutions:

Question # 1
Answer: C
Question # 2
Answer: B,C,D
Question # 3
Answer: B
Question # 4
Answer: C
Question # 5
Answer: B,D

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