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Salesforce Communications Cloud Accredited Professional Sample Questions:

1. Acme technology is Tier 1 Provider selling fixed line internet and TV services. In order to send Set top boxes (STB) and modem they are requiring a single call to the shipping fulfillment system, which combination can be sent to the customer. They also want to ensure optimal performance and avoid unnecessary use of storage of inventory in customer base.

A) Decompose the Modem & STB to one CFS technical product using M:1 decomposition relationship. Configure the scope filed on the modem and STB products to Account
B) Decompose Modem & STB into one CFS using M:1 decomposition pattern configure scope field on CFS technical product definition to Account
C) Decompose the Modem & STB to distinct CFS technical product using 1:1 decomposition relationship. Configure the scope field on CFS technical product definition to downstream Order Item.
D) Decompose the Modem & STB to distinct CFS technical product using 1:1 decomposition relationship. Configure the scope filed on the modem and STB products to downstream Order Item.

2. T current architecture has two systems one which is sales facing (internal) other is customer facing (website). Currently product catalog is maintained separately in both systems.
UT has introduced communication cloud. What approach should consultant recommend for maintaining their product catalog during their digital transformation.

A) Manage product catalog in communication cloud and periodically synchronize the web channels automatically
B) Introduce new product catalog primary application that will synchronize both communication cloud and the web channels.
C) Manage the product catalog internally using communication cloud and use cart API to expose the product catalog to website
D) Manage the product catalog in enterprise product catalog and use digital commerce APIs to extract the product catalog to web channels.

3. ABC telecom offer advanced B2B connectivity products to companies with multiple service quotes in different regions based quotes and 1000 line items per quote.
Which application suits supports this scnerio?

A) Advertising sales management
B) Enterprise sales management
C) Multiple subscription management
D) Subscriber lifecycle management

4. Universal containers (UC) sells bundle of the TV service and VOIP line to its customer UC requires a modem to be one of the technical products as part of the bundle decomposition. UC also requires that when a customer orders as additional VOIP line in the future, it reuses the same modem technical product that was decomposed as part of initial bundle order.

A) Create an M:1 decomposition relationship between TV to Modem and VOIP to Modem and set scope to account on modem technical product
B) Create a 1:1 decomposition relationship between TV and VOIP to modem and set the scope to order item on Modem Technical Product
C) Create an M:1 decomposition relationship between TV to Modem and delete the decomposition relationships after the initial bundle order.
D) Create a 1:1 decomposition relationship between TV to Modem and VOIP to Modem and decompose conditionally based on whether the modem Is already present in the Technical Inventory

5. A telecom service provider offers internet, mobile and TV services that can be sold as bundled and independently. Fulfillment consultant designer is designing the orchestration order that contains any combination to consistently improve the customer satisfaction, the consultant need to design a solution that makes the service available to consumers for consumption and support changes for completely fulfilled offers even when other are still being same. what is the recommendation approach for an assets management strategy in this case?

A) Module the offer as a triple play bundle, Use standard assetization in orchestration to assetize the offer that have been ordered
B) Module the offer as a triple play bundle, Use staged assetization in orchestration to assetize the offer that have been ordered
C) Module each offer as top offer, Use the standard assetization in orchestration to assetize the offer that have been ordered
D) Module the offer as a top level offers, Use staged assetization in orchestration to assetize the offer that have been ordered

Solutions: