Avaya Aura® Contact Center Solution Design Exam: 33810X Exam
"Avaya Aura® Contact Center Solution Design Exam", also known as 33810X exam, is a Avaya Certification. With the complete collection of questions and answers, PrepPDF has assembled to take you through 50 Q&As to your 33810X Exam preparation. In the 33810X exam resources, you will cover every field and category in Avaya Aura Certification helping to ready you for your successful Avaya Certification.
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- Exam Code: 33810X
- Exam Name: Avaya Aura® Contact Center Solution Design Exam
- Certification Provider: Avaya
- Corresponding Certification: Avaya Aura
- Updated: Aug 06, 2026
- No. of Questions: 50 Questions & Answers with Testing Engine
- Download Limit: Unlimited
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Avaya 33810X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Integration & Interoperability | 15% | - APIs and scripting interfaces - Third-party application integration - Integration with Communication Manager |
| Topic 2: Implementation & Validation | 15% | - Troubleshooting and support design - Deployment planning and best practices - Performance optimization and monitoring |
| Topic 3: Solution Overview & Architecture | 20% | - Scalability and capacity planning - Avaya Aura Contact Center components - System architecture and deployment models |
| Topic 4: Core Solution Components | 25% | - Avaya Aura Media Server and Session Manager integration - Contact Center Manager Server and Console - Multichannel and self-service capabilities |
| Topic 5: Design Requirements & Considerations | 25% | - High availability and redundancy design - Business and functional requirements analysis - Network and security design |
Avaya Aura® Contact Center Solution Design Sample Questions:
1. The SIP-enabled AACC Communication Control Toolkit integrates the agents and supervisors within the SIP environment to offer features.
Which application programming interface type is used to publish the CCT functions?
A) Microsoft .NET
B) Simple Direct Media Layer
C) Open Database Connectivity (ODBC)
D) Open Computing Language (OpenGL)
2. During the discovery conversation with South Travel Stores, they said they want to leave a chat message for the experts if they are not available.
Which component would the sales person offer South Travel Stores?
A) Context Store Snap-In
B) Messaging (AAM)
C) Multimedia Messaging
D) Co-browse Snap-In
3. AACC has an inbuilt Outbound Management.
Which resource controls the Preview Dialing method?
A) Manager
B) Supervisor
C) Agent
D) Administrator
4. A customer wants a solution to minimize IT overhead costs and thick clients. Which Avaya application would you recommend to solve this business challenge?
A) Avaya Control Manager
B) Avaya IX™ Workforce Engagement
C) Avaya Breeze® Platform
D) Avaya IX™ Workspaces
5. Different CPU and RAM requirements for virtual machines are specified How many Resource Profiles are defined In a virtualized AACC?
A) 4
B) 2
C) 1
D) 3
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: A | Question # 3 Answer: B | Question # 4 Answer: C | Question # 5 Answer: A |
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