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Salesforce Certified Slack Administrator Sample Questions:

1. You lead a team responsible for launching Slack Enterprise Grid to all employees. Your leadership team firmly believes that Slack is currently too noisy and that a workspace dedicated to each major business unit will reduce noise. You want to be thoughtful about the workspace design and create an Enterprise Grid design that will best facilitate collaboration across your company.
What are two actions you should take?
(Select the TWO best answers.)

A) Create an implementation and project plan with an Enterprise Grid design focused on a multi- workspace business unit model.
B) Create a business case for focusing on a thoughtful Enterprise Grid design, and present it to the leadership team.
C) Create an implementation and project plan with an Enterprise Grid design that includes one large workspace in order to avoid forming silos.
D) Create and launch an employee survey to better understand how knowledge is shared across the organization and how teams are using Slack today.
E) Create success criteria and key design principles for Enterprise Grid, and work with your Slack account team to determine the pros and cons of each Enterprise Grid design model.

2. As a Workspace Admin, you've been tasked with launching Slack at your company.
You need to provide resources for beginners to learn more about Slack on their own.
What are the two best ways you can help your coworkers access relevant Slack learning materials?
(Choose 2 answers.)

A) Invite members to watch the on-demand "How to launch Slack at your organization" webinar.
B) Ask members to complete the Slack Certified Admin program.
C) Ask members to review the 'Slack tutorials' section of the Help Center.
D) Use the /feedback command or email [email protected] to submit a support request to Slack.
E) Guide members to the Slack resources library on slack.com.

3. Your company is conducting an internal security assessment of Slack prior to implementation. Which of the following is true about security in Slack?

A) Slack data is encrypted at rest and in transit.
B) Workspace Admins can see all direct message content at any time through the Admin console.
C) Slack members can only access Slack when on the corporate network.
D) Slack data is stored on your company's servers.

4. Brian, an HR manager, discovers an inappropriate custom emoji, and submits a request to Shonda, the Workspace Admin, to delete it.
How should Shonda address this request?

A) Navigate to the "Customize Slack" page and disable the addition of custom emoji, which will also remove existing custom emoji.
B) Navigate to the "Customize Slack" page, where Shonda can remove the custom emoji.
C) Inform Brian that you cannot delete an existing emoji, but can replace it with a more appropriate emoji.
D) Direct Brian to the "Customize Slack" page, where he can delete or replace the inappropriate emoji.

5. Mayim, the Chief Human Resources Officer at Large Inc, is concerned that her team communicates mostly via direct messages rather than channels. She wants to know if the HR workspace is lagging behind the rest of the organization.
What information should the Workspace Admin provide to help Mayim?

A) The percentage of messages sent via direct message in the HR workspace to the organization's overall percent of direct messages
B) The statistic that HR is typically a more confidential function than other teams and should expect to have more information in direct message
C) Instructions on how to conduct a poll in channel asking members if they've been using channels or direct messages, using emoji for responses
D) The number of messages posted in the #help-hr triage channel over the past 30 days

Solutions: