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Nokia SDM_2002001040 Exam Syllabus Topics:

Nokia SDM Certification - CARE Sample Questions:

1. The monthly PRS report shows a huge, unexpected deviation in sales, what should the CaPM do?

A) Notify CT F&C controller asking to correct the possible error next month.
B) Escalate the issue at the CT meeting as the overall Profit and Loss responsibility stays within CT.
C) Investigate all the possible reasons and provide a comment in the monthly report.
D) Nothing - this is most probably a miss booking so it will be corrected next month.

2. A customer is planning a change to new NSN solutions/technologies. The customer wants to maximise the return on their existing investment in their mature network. What Care services are appropriate in this case?

A) Spare Part Management (SPM).
B) Active Software Support (ASWS).
C) Expert Support services.
D) HWS and/or SWS Life Extender.

3. Who should NOT participate in a Care Services tender?

A) Service Product Manager.
B) R&D Engineer.
C) Cost Manager.
D) Care Program Manager.

4. What is the Assist tool?

A) We don't use this tool in NSN Care.
B) A helpdesk data entry tool.
C) A knowledge management tool.
D) A relational Database.

5. It is June and in your latest financial report you see columns "Actual" Sales and Cost for Q2 Total. Where do the values come from?

A) All from NELLE.
B) SAP for April and May, NELLE for June.
C) All form SAP / accounting system.
D) All from Invoicing tool.

Solutions: