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Microsoft PL-200 (Microsoft Power Platform Functional Consultant) Certification Exam is designed to test the skills of professionals who work with the Microsoft Power Platform to create solutions that drive business outcomes. Microsoft Power Platform Functional Consultant certification is ideal for those who have experience with Power Apps, Power Automate, Power BI, and Power Virtual Agents. PL-200 exam is intended to validate the candidate's knowledge of core concepts and the ability to design and implement solutions that meet specific business needs.
Becoming a certified Microsoft Power Platform Functional Consultant has several benefits. Firstly, it demonstrates to potential employers that the candidate has a deep understanding of the Power Platform and is capable of designing and implementing solutions on it. Secondly, it opens up new job opportunities and career paths for the candidate. Thirdly, it provides the candidate with access to a community of certified professionals and resources.
NEW QUESTION # 56
A company creates a Power Virtual Agents chatbot.
You need to determine when live agents are engaged to provide support.
Which metrics should you use? To answer, drag the appropriate metrics to the correct processes. Each metric may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE:Each correct selection is worth one point.
Answer:
Explanation:
Explanation:
Reference:
https://docs.microsoft.com/en-us/power-virtual-agents/teams/analytics-summary-teams
Topic 1, ADatum Corp.
This is a case study.Case studies are not timed separately. You can use as much exam time as you would like to complete each case.However, there may be additional case studies and sections on this exam. You must manage your time to ensure that you are able to complete all questions included on this exam in the time provided.
To answer the questions included in a case study, you will need to reference information that is provided in the case study. Case studies might contain exhibits and other resources that provide more information about the scenario that is described in the case study. Each question is independent of the other questions in this case study.
At the end of this case study, a review screen will appear. This screen allows you to review your answers and to make changes before you move to the next section of the exam. After you begin a new section, you cannot return to this section.
To start the case study
To display the first question in this case study, click theNextbutton. Use the buttons in the left pane to explore the content of the case study before you answer the questions. Clicking these buttons displays information such as business requirements, existing environment, and problem statements. If the case study has anAll Informationtab, note that the information displayed is identical to the information displayed on the subsequent tabs. When you are ready to answer a question, click theQuestionbutton to return to the question.
Background
ADatum Corporation provides verification and investigation services that are used by insurance companies, law firms, and other organizations in the public sector. Services include verifying an individual's background, qualifications, and specific scenarios that require onsite visit.
The thorough work ADatum Corporation performs results in highly accurate cases with minimal critical information missing. Because of these high-quality results, ADatum Corporation is quickly proving itself as one of the best in the industry. In recent months, business has significantly increased, with most new business czoming from high-profile companies and individuals.
Management has decided to create a new qualification verification (QV) role to help ensure that clients get the most accurate results. This role examines completed work to ensure that nothing is missed.
Current environment
Data storage and retention
* All information sent by clients for services is stored in Microsoft Dataverse with a model-driven app as the interface.
* Clients enter their data in a website, which then uses a service account to create the records in the Dataverse database.
* Team members currently have full access to all Service Request records.
Service requests
* The Service Request table includes header information about the individual or organization that is the subject of verification.
* New Service Request records are assigned to a queue. All potential users who will be performing the verifications have access to these records.
* A service request is assigned to a single user who will ensure that all qualifications are verified. This single user is the only one able to process Qualification records related to their own service requests.
* Many required tasks when performing verification services are currently done by using manual processes.
* To keep up with demand, ADatum Corporation identifies several processes that can be replaced by using Power Automate flows to hire fewer new staff and keep costs down.
Qualification verification
* The qualification table contains details about an individual school degree, professional qualifications, and other qualifications that must be verified.
* A service request can have one or more Qualification records associated with it.
* Record status is pending verification until the initial team member finishes, at which point the member changes the status to Complete.
* When all qualification records related to a service request are verified either by manual or automated processes, the results are made available to ADatum Corporation's client.
* In the rare event that results are questioned, a new service request is created and verified independently of the previous work that took place.
* To complete a service request, users perform the following actions:
* Send a templated email by using Microsoft Outlook to the client after all qualifications for a service request are checked.
* Change the service request status to Completed. Currently, service requests do not indicate when all Qualification records are addressed.
Microsoft Power platform environment
* The following environments exist: development, testing, user acceptance testing (UAT), and production.
* Managed solutions are used to move customizations from the development environment to other higher-level environments. These solutions are created and maintained by the power users and provided to internal IT for deployment when they are ready.
* Two managed solutions, Verification Process Automation and Onsite Visit, share several components.
* All customizations to Power Platform components are performed by several power users who have received training and are certified as subject matter experts.
* Power users have been granted the System Administrator security role in the development environment.
* Corporate policy prohibits power users from writing code due to lack of a formal code review process.
* Internal IT will not be able to supply any development resources for this project due to a lack of staff.
This means that any customizations and automation created for this project must be low-code/no-code for the power users to implement them.
* Customizations created by power users are deployed by internal IT.
Requirements
Process automation
ADatum Corporation plans to establish a new QV department to verify completed work so that the quality of work is maintained. The new process for verifying professional qualifications must automate the following:
* Enter data and navigate the authority's website. The authority website UI changes frequently because the company constantly improves the user experience.
* Search page contents for a specified value to determine validity.
* Update the corresponding Qualification record in Dataverse.
The new process for completing a service request must automate the following:
* Set the Service Request record status to Complete when work on all Qualification records is finished.
* Send an email to the client with the results when the service request is completed. The email must list each qualification as either Valid or Not Valid, depending on the verification.
Qualification verification
Service request results will not be released to clients until all related Qualification records are set to a Complete status.
* To check work done by a wide array of users, 10 percent of Qualification records must be double checked.
* Qualification records must be automatically assigned to a queue.
* Qualification records must be flagged with a new status field named Assigned to ensure that records are rechecked.
* Ensure that only QV team members can change the status from Assigned to In Progress to Complete.
* Record the name of the QV team member who performed the work and the date completed.
Governance and security
* All components required for the verification process must be included in a new solution.
* Corporate security requires that deployments to non-development environments must be automated using service accounts.
* User security and data access must also be consistent across environments, except for the elevated access of the power users in the development environment.
* The Onsite Visit managed solution has a table that is not in the Verification Process Automation managed solution. This table must be upgraded prior to the go-live date without the other shared components.
* A VP of sales requires a test environment to demonstrate to potential clients the security policies that are included in their initial offering.
Issues
* More employees than are required can access individual client information and continue to have access after a service request is completed.
* When users go on vacation, all their outstanding Service Request records are assigned to a substitute employee. The substitute employees are unable to see all the qualifications related to their service requests.
* Currently, testing the new QV functionality outside the development environment is not possible due to corporate security policies requiring the same security role across all environments.
* Internal IT reports that the solution import to the test environment failed because of missing dependencies related to the flow for completing service requests.
NEW QUESTION # 57
You set up a new instance of Dynamics 365 for Customer Service.
Users report a variety of issues working with cases on mobile devices.
You need to configure the mobile app to be able to view cases.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
NEW QUESTION # 58
You create a Power Apps app for Microsoft Teams using Microsoft Dataverse for Teams. Users report that they are unable to view the app in Teams. You need to ensure that users can access the app. What should you do?
- A. Share the app with a security group in Teams.
- B. Share the app with individual users by using the Maker portal.
- C. Publish the app by using the Maker portal.
- D. Request that a tenant administrator pin the app to the app bar in Teams.
- E. Share the app with a security group by using the Maker portal.
Answer: D
Explanation:
When you create a Power Apps app for Microsoft Teams using Microsoft Dataverse for Teams, the app needs to be added to the app bar in Teams before it can be accessed by users. This can only be done by a tenant administrator. To ensure that users can access the app, you would need to request that the tenant administrator pin the app to the app bar in Teams.
Sharing the app with a security group by using the Maker portal (A) or in Teams (B) would allow users in that group to access the app, but they would still need to be able to find and open the app.
Here are some references from Microsoft that may be helpful in understanding how to make Power Apps app available in Teams:
Microsoft docs: Add a Power Apps app to a Microsoft Teams channel
Microsoft docs: Pin a Power Apps app to the app bar in Microsoft Teams
Microsoft docs: Distribute Power Apps for Microsoft Teams
NEW QUESTION # 59
You are a Dynamics 365 Customer Service developer.
A salesperson creates a chart.
You need to ensure that the chart is available to all users on the team.
Which actions should the salesperson perform? To answer, drag the appropriate actions to the correct users. Each action may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
NEW QUESTION # 60
You need to design the guest check-in solution.
Which technologies should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
NEW QUESTION # 61
You are a consultant. A client asks you to remove several solutions in one of their Microsoft Dataverse environments The client wants to know what effect removing the solutions will have on the rest of the system.
You need to explain the results of removing the solutions.
Which components be affected? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Explanation:
Graphical user interface, text, application, email Description automatically generated
NEW QUESTION # 62
* Add data to the new table.
* Delete an unused area from the site map.
The components must be transported to a different environment.
You need to determine the method required to transport each component.
Which method should you use? To answer, drag the appropriate methods to the correct components. Each method may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Explanation
NEW QUESTION # 63
You ate a Dynamics 365 help desk administrator
You need to create a dashboard that displays information on help desk cases that ate handled each week.
Which dashboard components should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Explanation
System
Personal
Personal
Personal
System
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/basics/add-edit-power-bi-visualizations-da
NEW QUESTION # 64
A company creates a canvas app.
The company plans to make the app available in Microsoft Teams. Only employees will be allowed to use the app.
You need to add the app to Teams.
Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
Explanation
NEW QUESTION # 65
You create a Power Apps portal to provide training and documentation for students. Students create a profile on the portal and then select and pay for courses.
You plan to add free courses to the training portfolio. Free courses must be automatically available to all students when they sign in.
You need to assign default permissions to students.
What should you do?
- A. Create an entity for managing free courses. Create a Students web role and set the Authenticated Users role option to true. Create appropriate entity permissions to access the free course entity records and assign the entity permissions to the web role.
- B. Create an entity for managing free courses. Create entity permission records to provide access to entity records for free courses and assign the entity permissions to users when they register on the portal for the first time.
- C. Create a Students web role and set the Authenticated Users Role option to true. Assign the web role to each registered user.
Answer: C
NEW QUESTION # 66
You have a business process flow.
You need to update the business process flow while minimizing administrative and maintenance efforts.
What should you implement? To answer, drag the appropriate features to the correct requirements. Each feature may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE:Each correct selection is worth one point.
Answer:
Explanation:
Explanation:
NEW QUESTION # 67
You are implementing a model-driven app to support a new line of business.
There are several places where automated business logic must be applied.
You need to determine how to apply the business logic.
Which method should you use? To answer, drag the appropriate methods to the appropriate business logic statements. Each method may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Explanation
Graphical user interface, text, application Description automatically generated
Box 1: Business rule
By combining conditions and actions, you can do any of the following with business rules:
* NSE5_FSM-5.2 Set column values
* Clear column values
* Set column requirement levels
* Show or hide columns
* Enable or disable columns
* Validate data and show error messages
* Create business recommendations based on business intelligence.
Box 2: Real-time workflow
Real-time workflows:
Graphical user interface, text, application, email Description automatically generated
Box 3: Power Automate instant flow
Instant Flows don't have a trigger in the same way as the Automated flow. Instead, they are triggered manually or on-demand, such as a user clicking a Flow button in the mobile app.
Reference:
https://docs.microsoft.com/en-us/powerapps/maker/model-driven-apps/create-business-rules-recommendations-a
https://docs.microsoft.com/en-us/powerapps/maker/data-platform/configure-workflow-steps
https://carldesouza.com/difference-between-instant-automated-and-scheduled-flows-in-power-automate-and-how
NEW QUESTION # 68
You need to design the FAQ solution to handle unknown responses.
Which component should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Explanation
Reference:
https://docs.microsoft.com/en-us/power-virtual-agents/advanced-hand-off
NEW QUESTION # 69
You are a Dynamics 365 Sales administrator for a software company. The sales team wants to attach a large number of supporting documents to customer records, but management does not want to incur the cost of additional storage.
The company does not have any Office 365 application integrations enabled.
You need to recommend a storage solution that keeps storage costs low.
Solution: Enable Outlook integration
Does the solution meet the goal?
- A. Yes
- B. No
Answer: B
Explanation:
Instead enable server-based SharePoint integration.
Reference:
https://docs.microsoft.com/en-us/power-platform/admin/set-up-dynamics-365-online-to-use-sharepoint-online
NEW QUESTION # 70
You plan to automate several different processes by using Power Automate.
Each process has unique characteristics.
You need to recommend components for each process.
Which components should you recommend? To answer, drag the appropriate components to the correct processes. Each component may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Explanation
1: Custom connector (REST API access)
2: Unatteded UI flow
NEW QUESTION # 71
A company creates a Power Virtual Agents chatbot.
You need to determine when live agents are engaged to provide support.
Which metrics should you use? To answer, drag the appropriate metrics to the correct processes. Each metric may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Reference:
https://docs.microsoft.com/en-us/power-virtual-agents/teams/analytics-summary-teams
NEW QUESTION # 72
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You administer the Microsoft 365 and Power Platform environments for Contoso, Ltd. The company has a model-driven app that is used to track customer interactions with employees. The app uses standard table types for customers. A user named Elisabeth Rice signs in to the app by using the following sign in name: [email protected].
After marriage, Elisabeth changes her legal name to Elisabeth Mueller.
You need to update the sign in name for the user without losing any application history.
Solution: Ask the Microsoft 365 administrator to sign in to the admin portal and change the username.
Does the solution meet the goal?
- A. No
- B. Yes
Answer: B
NEW QUESTION # 73
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