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NEW QUESTION # 105
What can an administrator do to enable customers to submit service request? Choose 2.
- A. Enable the service cloud console on the company website
- B. Enable case feed on the company website
- C. Enter live chat agent on the company website
- D. Enable chatter answers
Answer: C,D
NEW QUESTION # 106
The accounting team at Universal Containers is looking to roll out two new custom objects: a parent Invoice object and a child Payment object. Whenever a Payment record is created, the Invoice object should be updated to reflect the current outstanding value of the Invoice.
What should the administrator do to build this functionality?
- A. Create a lookup-relationship on the Payment and a workflow cross object field update.
- B. Create a master-detail relationship on the Payment and a workflow cross object field update.
- C. Create a master-detail relationship on the Payment with a Roll-up Summary field on the Invoice.
- D. Create a lookup-relationship on the Payment with a Roll-up Summary field on the Invoice.
Answer: B
NEW QUESTION # 107
What should an administrator consider when setting up and maintaining Salesforce Knowledge? Select 3
- A. Article version numbers must be assigned by a Knowledge Manager for tracking
- B. Knowledge settings must be configured in order for users to be able to create articles from cases
- C. Solution category browsing must be enabled in Solution settings
- D. Data category visibility is assigned through roles and profiles
Answer: B,C,D
NEW QUESTION # 108
The VP of sales at AW Computing utilizes a Lead report grouped by Country and Lead Source to show where the leads are coming from. The number of leads vanes greatly for each Country.
What should the administrator configure on the report to show the Lead Source effectiveness for each country?
- A. Bucket fitters
- B. PARENTGROUPVAL Function
- C. PREVGROUPVAL function
- D. The 'Show Unique Count*
Answer: A
NEW QUESTION # 109
The administrator at Cloud Kicks recently replaced several case workflow rules with a single before save flow. Since this change, some cases are routing In unexpected ways.
What could be the cause or the charges to routing?
- A. The old workflow rules are still active and impacting routing.
- B. The flow precedes assignment rules; workflow rules are after assignment rules.
- C. Multiple automation tools have been used and the automation is executed in a different order.
- D. Assignment rules no longer reference the correct fields.
Answer: B
NEW QUESTION # 110
Universal Containers uses Enterprise Territory Management to manage its sales territories. The sales managers want to see who the account is manually shared outside of territory rules.
How can the system administrator meet this requirement?
- A. Add "Assign Territories" permission to the sales manager's profile
- B. Add the "Assigned Territories" related list to the sales page layout
- C. Add the "Users in Assigned Territories" related list to the sales page layout
- D. Add "Manage Territories" permission to the sales manager's profile
Answer: C
NEW QUESTION # 111
The administrator at Universal Containers does a soft launch of the Salesforce Authenticator app and allows users to optionally use it to log In. The administrator would now like to look at how many users have successfully used it since It was rolled out.
What are two ways the administrator can get this Information?
Choose 2 answers
- A. Export Login History and filter based off of Authentication Method Reference,
- B. Run a session setting report, specifying login methods by user.
- C. Create a new view In Identity Verification History, specifying Method.
- D. Open the Login Access Policies In Setup which shows how many users are using MFA.
Answer: A,C
Explanation:
Salesforce Authenticator is an app that adds an extra layer of security for logging into Salesforce by requiring users to verify their identity using their mobile device after entering their username and password on Salesforce login page. To see how many users have successfully used Salesforce Authenticator since it was rolled out, an administrator can use two methods:
* A) Create a new view In Identity Verification History, specifying Method.
Identity Verification History is a tool that shows information about each identity verification event for users in your org, such as the date and time, the verification method used, the IP address, and the status of the verification. By creating a new view in Identity Verification History and specifying the method as Salesforce Authenticator, an administrator can see how many users have used the app to verify their identity when logging in. References:
https://help.salesforce.com/s/articleView?id=sf.identity_verification_history.htm&type=5
* D) Export Login History and filter based off of Authentication Method Reference.
Login History is a tool that shows information about each login attempt for users in your org, such as the date and time, the username, the source IP address, the login type, and the status of the login. By exporting Login History as a CSV file and filtering based on the Authentication Method Reference column, an administrator can see how many users have used Salesforce Authenticator as their authentication method when logging in.
References: https://help.salesforce.com/s/articleView?id=sf.monitoring_login_history.htm&type=5
NEW QUESTION # 112
What should an administrator use as an alternative to a Process Builder to expedite the time required to update the records?
- A. Screen Row
- B. Workflow Rule Field Change
- C. Before save How Trigger
- D. Batch Update
Answer: C
Explanation:
A before save flow trigger is a type of flow that runs before a record is saved and can update the record without any additional actions or database operations. This can expedite the time required to update the records and improve performance. A before save flow trigger can be used as an alternative to a process builder that updates the same record that triggered it. References: https://help.salesforce.com/s/articleView?
id=sf.flow_concepts_trigger.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.flow_ref_elements_triggers.htm&type=5
NEW QUESTION # 113
The administrator at Cloud Kicks is evaluating the capabilities of Schema Builder to create custom objects and custom fields. The administrator likes the user interface of the Schema Builder, as opposed to the new object and field wizards, but also notices some limitations.
What needs to be configured from the object manager instead of Schema Builder?
- A. Enable field history tracking
- B. Allow Reports and Activities
- C. Make available for Customer Postal.
- D. Add custom fields to the page layout.
Answer: A
Explanation:
While the Schema Builder is a powerful tool in Salesforce for visually creating and managing custom objects and fields, there are certain configurations that must be done in Object Manager rather than Schema Builder.
One of these configurations is enabling field history tracking.
* Field History Tracking:
* Field history tracking cannot be configured directly within Schema Builder. This setting must be enabled from within the Object Manager, where administrators can specify which fields on an object should have their changes tracked.
* Enabling field history tracking involves navigating to the object in Object Manager, accessing the field history tracking settings, and selecting specific fields to track.
* Limitations of Schema Builder:
* Schema Builder is useful for quickly creating custom objects, relationships, and fields, but it does not support all configurations, such as enabling field history tracking, defining object-level permissions, or setting advanced object configurations.
* For these types of configurations, administrators need to return to Object Manager where these settings are available.
Incorrect options:
* Add custom fields to the page layout: This task is typically done within Object Manager, but Schema Builder does allow customization of page layouts to a certain extent through drag-and-drop.
* Make available for Customer Portal: Schema Builder does not control portal availability; however, this is managed through Object Manager settings related to record visibility for portal users.
* Allow Reports and Activities: This setting can be configured in Schema Builder when initially creating an object, but further refinements and permission settings must often be done in Object Manager.
In conclusion, enabling field history tracking requires access to the Object Manager, as it cannot be configured through Schema Builder.
NEW QUESTION # 114
The sale VP notices several sales reps generating a contract too early in the sales stage.
The help correct this Behavior, the has requested the Create Contract button only be available when the opportunity reach... negotiation stage.
How should the administrator meet this requirement?
- A. Configure dynamic action.
- B. Create a custom permission.
- C. Modify page layout.
- D. Create a validation rule.
Answer: A
NEW QUESTION # 115
Cloud Kicks has created a new flow that deletes records.
What should the administrator consider when testing the flow?
- A. Even if the flow is inactive, debugging the flow will delete the test record.
- B. Flow with delete elements need to ne inactivate to ensure that the test record is not actually deleted.
- C. Flows with delete elements cannot be debugged by the Flow debugged tool.
- D. Record deleted by Flow when debugging are hard deleted.
Answer: A
Explanation:
Debugging a flow allows administrators to test how a flow behaves before activating it or making changes to it. Debugging a flow runs it in real time using test data provided by the administrator or default values from the flow. However, debugging a flow also performs any actions defined in the flow, such as creating, updating, or deleting records. Therefore, if a flow has a delete element that deletes a record based on certain criteria, debugging the flow will delete the test record even if the flow is inactive.
References: https://help.salesforce.com/s/articleView?id=sf.flow_debug.htm&type=5
NEW QUESTION # 116
James, a recruiting manager, needs a picklistfield implemented on the Position object by the end of the week. Matt, the system administrator, is too busy to fulfill the requirement.
What should Matt do to prevent this from happening again?* (1 Point)
- A. Make James a delegated administrator for the Position object
- B. Assign James the "Modify All Data" permission set
- C. Change the organization-wide defaults for the Position Object to Public Read/Write
- D. Make James a delegated administrator for the Recruiting app
Answer: A
NEW QUESTION # 117
What would prevent a user from syncing a quote with an opportunity?
- A. Another quote is already synced with the opportunity.
- B. The quote has already passed its expiration date.
- C. The quote has a validation rule preventing it from being updated.
- D. Another quote is already synced with the opportunity and is awaiting approval.
Answer: C
NEW QUESTION # 118
The administrator at AW Computing implements multi-factor authentication using the Salesforce Authenticator app downloaded on company-provided iPhones. A sales rep breaks their phone and needs to update an opportunity record.
How should the administrator grant access for the sales rep?
- A. Add the sales rep's IP address to the trusted IP ranges.
- B. Delegate multi-factor identification to the sales rep.
- C. Generate a temporary identity verification code for the rep.
- D. Instruct the sales rep to log in from the company's VPN.
Answer: C
NEW QUESTION # 119
An administrator wants to allow users who are creating leads to have access to the find duplicates button.
Which lead object-level permission will the administrator need to provide to these users?
- A. Read and Edit
- B. Delete
- C. Merge
- D. View All
Answer: D
NEW QUESTION # 120
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